TPR Education Canada
Customer Service Standards Policy
Introduction & Statement of Commitment
TPR Education Canada, ULC (“TPR”) strives to provide its goods and services in a manner that respects the dignity and independence of people with disabilities. As a company, we are also committed to giving people with disabilities the same opportunity to access goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers
Policies, Practices and Procedures
TPR will use reasonable efforts to ensure that its policies, procedures and practices are consistent with the following principles:
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Goods and services are provided in a manner that respects the dignity and independence of persons with disabilities;
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The provision of goods and services to persons with disabilities is integrated with the provision of goods and services to others unless an alternate measure is necessary to allow a person with a disability to obtain, use, or benefit from the goods and services. The alternate measure may be temporary or permanent;
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Communication with a person with a disability is conducted in a manner that takes into account his or her disability;
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People with disabilities may use assistive devices, service animals and support persons as necessary to access TPR’s goods and services. If a service animal is excluded by law from a premise, other measures will be made available for the person with a disability to access the goods or services.
Communication
TPR communicates with customers with a disability in a manner that takes into account their disability. Common communication methods include telephone, email, person to person and written (including various size font dependent on customer requests). Upon request, TPR will make documents accessible by arranging for accessible formats or communication supports.
Assistive Devices
TPR is committed to working with customers to meet their needs and support accommodations. TPR allows the use of assistive devices for persons with disabilities at all TPR locations. These devices may include but are not limited to:
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Manual and motorized wheelchairs, scooters, canes, crutches, walkers
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Assistive technology such as screen readers, screen magnifiers, and voice recognition software.
Service Animals and Support Persons
TPR allows persons with disabilities who are accompanied by a service animal to enter TPR’s premises, except where prohibited by law for health and safety reasons. Support persons accompanying customers with disabilities are welcome at any TPR location.
Temporary Disruption of Service
TPR will provide persons with disabilities with notice of a planned or unexpected disruption in TPR facilities that people with disabilities access. This notice may include but is not limited to information about the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available.
Training
TPR will ensure that all employees receive training as required.
Feedback
TPR welcomes feedback regarding how we provide goods and services. Please direct your feedback to: the Human Resources Department via email at HR@review.com, via fax at 855-844-2652 or via phone at 646-619-8228.
TPR Education Canada
Multi-Year Accessibility Plan
Introduction
In support of Regulation 191/11, Integrated Accessibility Standards (“Regulation”) under The Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), TPR Education Canada, ULC (“TPR”) has developed a plan to outline our strategy to remove, and prevent the introduction of, barriers for persons with disabilities and to comply with this Regulation. This plan will be reviewed once every 5 years.
Policies and Training
TPR has implemented and will continue to implement policies and initiatives in accordance with the AODA by taking the following steps:
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Implementing policies outlining TPR’s commitment to accessibility (including the implementation of an accessibility policy, which is posted on our website).
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Providing training to TPR employees in Ontario on the requirements in the Ontario Human Rights Code, as it pertains to people with disabilities, and on the AODA as required. TPR will maintain a record of training it provides to staff.
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TPR’s equal employment opportunity policies also demonstrate the company’s commitment to maintaining a healthy, safe and productive work environment which is free from discrimination and harassment, whether based on race, color, religion, gender, national origin, disability, age or any other factor protected by law.
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TPR’s policy on reasonable accommodations provide a process for the company to work collaboratively with employees to makes reasonable workplace accommodations.
Assistive Devices
TPR allows the use of assistive devices for persons with disabilities at all TPR locations. These devices may include but are not limited to:
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Manual and motorized wheelchairs, scooters, canes, crutches, walkers
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Assistive technology such as screen readers, screen magnifiers, and voice recognition software.
Service Animals and Support Persons
TPR allows persons with disabilities who are accompanied by a service animal to enter TPR’s premises, except where prohibited by law. Support persons accompanying customers with disabilities are welcome at any TPR location.
Employment
In accordance with the AODA’s Employment Standards, TPR will review and assess existing policies for the purpose of making appropriate revisions or implementing process improvements that address the following:
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Ensure that TPR’s employment processes for hiring, retention and career development are accessible.
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Document TPR’s processes for developing individual accommodation plans and return-to-work plans.
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Provide individualized workplace emergency response information to employees who have a disability where TPR is aware of the need for accommodation
