Pass Guarantee
Terms and Conditions
The Princeton Review Guarantee consists of a few different guarantees for different types of programs, including the pass guarantee which is set forth below.
NCLEX-RN QBANK 365-DAY ACCESS,
NCLEX-RN QBANK 180-DAY ACCESS AND
NCLEX-RN SELF-PACED
If you do not pass the test
If you did not pass the official test after you completed your program for the same test and other requirements of the guarantee are met, then we will refund your tuition.
Work you must do
Before your official test date, you must:
- Complete at least 1,750 questions in your Online Student Dashboard while logging at least 50 hours of actively using the QBank.
Time frame for taking the official test
You must take the official test for which your program is designed to prepare you at least 45 days after the start of your Online Student Dashboard access for the program but by the expiration of your access to the Online Student Dashboard. If you registered for an official test that was to be administered within the required time frame but it was canceled, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the expiration of your access to the Online Student Dashboard, in which case you will need to contact us for assistance).
Time frame for submitting a guarantee request form
You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.
Other details
You can only use the pass guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.
NCLEX-RN LIVEONLINE
If you do not pass the test
If you did not pass the official test after you completed your program for the same test and other requirements of the guarantee are met, then we will refund your tuition.
Work you must do
Before your official test date, you must:
- Attend all scheduled class sessions.
- Complete both required practice tests according to the schedule in your syllabus. Only practice tests taken in one sitting while observing official time limits for all sections and breaks will be counted as fulfilling this requirement. If you provide us with documentation showing that the organization administering the test has granted you extended testing time as an accommodation, then you may have such extended testing time for your practice tests. In addition, only tests for which you have a score report in your Online Student Dashboard (such as by your completion of tests in your Online Student Dashboard, your entry of the answers for tests taken with pencil and paper into your Online Student Dashboard, or our collection of your answers for tests taken with pencil and paper and entering them into your Online Student Dashboard) will be counted as fulfilling this requirement.
- Complete at least 1,750 questions in your Online Student Dashboard while logging at least 50 hours of actively using the QBank.
Time frame for taking the official test
You must take the official NCLEX-RN exam on or before the recommended test date for your course that we posted on our website at the time of your enrollment. If you registered for an official test that was to be administered within the required time frame but it was canceled, you must take the next official test that is available (unless the next official test available to you is more than 90 days after the end of your course, in which case you will need contact us for assistance).
Time frame for submitting a guarantee request form
You must submit an electronic copy of your official score report along with your guarantee request form within 60 days after your official test date. The guarantee request form is available here.
Other details
You can only use the pass guarantee on the first program you take with us for a specific test, even if a later program is a different type of program for the same test, the later program is a paid purchase, or you did not invoke any guarantee for the first program. Please also see the General Guarantee Terms below.
General Guarantee Terms
To be eligible for the pass guarantee offered by TPR Education, LLC d/b/a The Princeton Review or, if you are in Canada, TPR Education Canada, ULC (“TPR,” “we,” “us,” “our”), you must be enrolled in an eligible program (as listed here), for which you have paid in full. For clarity, you are not eligible for the pass guarantee if your enrollment in an eligible program was paid for in whole or in part by an organization or government entity, including but not limited to schools, school districts, colleges, universities, student organizations, non-profit entities, and businesses.
You can use our guarantees only once per paid purchase. For example, if you choose to repeat the program under our satisfaction guarantee, you will no longer be eligible for the pass guarantee.
We present the work you must to do to benefit fully from your program in several ways: through communication from staff, including teachers, tutors and administrative staff; through the structure of our online and printed materials into lessons and homework; and through additional supplemental documents variously described as syllabi, student guides, etc. An important component of completing this work is for you to do it over a period and in a sequence that we have designed to maximize the results you can expect. It is your responsibility to consult the available resources and to contact us for any additional support you may require in understanding what is expected. We strive to be reasonably flexible in accommodating individual circumstances. However, we reserve the right to view a student as not having completed the work required to be eligible for this guarantee should there be clear indication that actions were taken by the student to give the appearance of completion without regard for the timing or purpose of the work.
Periodically, the organizations that administer the tests referenced in these terms may choose to make changes in content, format, scoring scale, administration schedule, or other aspects of the tests that may affect the consideration of claims under this guarantee. In such situations, we make every effort to be flexible to serve students and to communicate relevant updates or exceptions to these terms, but we reserve the right to make any adjustments to our guarantees necessary in such circumstances.
An electronic copy of your official score report should be a sharable electronic document provided by the organization administering the official test, where possible. Where such a sharable document is not provided by the organization administering the official test, you may submit a reasonable substitute such as an electronic copy of a screen captured image of an online system used by the organization administering the official test to communicate your results to you.
This guarantee applies to U.S. and Canada customers only.
We reserve the right to update this guarantee at any time.
To speak with one of our representatives about our guarantees, call 1-800-2REVIEW.
Effective Date: October 31, 2023
